FAQ

Click on our most frequently asked questions below for a quick answer!

 Tickets must be purchased in advance as the tours do sell out quickly. Please reserve early to get your preferred day. Cash can be accepted with special arrangements prior to the event
Designated Driver tickets are $20 plus fees through eTix.com.  Guests purchasing this ticket will not be allowed to sample or purchase beer for consumption during the tour.  Growlers, bottles, 6 packs, etc., are allowable for the DD to take home and consume.
 Minors can be allowed on private tours and adults 18 or older are able to join a public tour with purchase of the designated driver ticket. Although many of the breweries are dog-friendly, we are not able to allow pets on the bus or van.
 Yes, you can order one by visiting the Tours page. Please note that our gift certificates are sold through eTix.com and need to have a date affixed to them. They are sold as ‘December 31’ so that they are available to the public for the full year. Eventhough they say ‘December 31’, they are valid for one year from the PURCHASE DATE – the date your credit card was charged through eTix.com!
 Most tours and custom tours are available privately. Please contact us and we will try our best to accommodate the dates and breweries you would like to see.
 We recommend you eat something before the tour, because you will be touring multiple breweries and tasting different styles of beer.  When you are enjoying the tasting rooms of the breweries you may have the chance to purchase food from the brewery or a food truck outside. We do allow food on the bus, as long as you clean up after yourself.
We do not make special arrangements for that on our public tours. We may make exceptions for private parties. Please call for more information.
We do have transportation that is wheelchair accessible, but do not always use that bus/van.  Be sure to contact your tour company to confirm if you are in need of this access.
Our tours are knowledge-based where you will be given detailed information about the beer brewing process and learn about the nuances of different beer styles. Your guide and the staff of the breweries you visit are very knowledgeable and will gladly answer any questions you have. The brewery tour companies act only as an agent for the companies that supply beverages on the tours and cannot be held responsible for losses, accidents, injuries, and delays caused by persons engaged in carrying out the services provided by the tour. Photos and/or video may be taken on the tour… please let them know if you would prefer not to be photographed and/or filmed.
You will check in at the departing location of the tour.
No ID… No tour or refund. You must be 21 years of age to sample beer on these tours.
Valid (in date & not expired) driver’s license issued by any state in USA
Valid (in date & not expired) identification card issued by North Carolina
Valid USA military identification card
Valid (not expired) passport – If you are visiting from another country, please bring your passport to verify your legal age of 21 years old.
Tours typically last 3-3 ½ hours (be sure to arrive approximately 15 minutes before scheduled start time to assure an on-time departure).
Typically you will receive approximately 12-16, 3-4 ounce samples during the tour. You are not obligated to drink each sample provided. IT IS HIGHLY RECOMMENDED THAT YOU ARRANGE TRANSPORTATION OR DESIGNATE A SOBER DRIVER BACK TO YOUR HOME OR HOTEL AT THE END OF THE TOUR. Your guide will happily provide you with local taxicab information at your request.
Yes. Each brewery offers a selection of t-shirts, pint glasses, etc. for purchase. You may also purchase an array of Beltline Brew Tours merchandise during the tour.
You may not bring outside alcoholic beverages on the tour.
Closed toe shoes are preferred. Please avoid wearing flip flops or high heels. You will be walking through functioning breweries and wearing the proper footwear is for your own protection. Dress comfortably and according to the weather.
All of the breweries we visit will have a bathroom. Please try to use the restroom during one of the stops as this will help us move between the breweries without having to pull over.
Gratuity is not included for the tour guide nor is it required to tip your tour guide. However, tips are always welcomed and greatly appreciated if you think your guide did an awesome job.
According to tipping.org, tour guides are typically given a gratuity of 10-15% of the price of the tour. Again, tips are never expected but always greatly appreciated.
The breweries and Beltline Brew Tours do not condone drinking and driving. When the tour has concluded the tour guide can help get a taxi for you to get home safely. Taxi fares are to be paid by the patron, not the brewery or Tour Company.
There are several hotels within easy walking distance or a short cab ride away. For a complete list of hotels in the area, visit the local visitor’s bureau. Raleigh – http://www.visitraleigh.com/ and Durham – http://www.durham-nc.com/visitors/
We have a 48-hour cancellation policy (72 hours for parties of 6 or more) on all public tours. We also require a $5.00 cancellation fee for each ticket being cancelled no matter that time before the event. Cancellations requested less than 48 hours before the start of your scheduled public tour (72 hours for parties of 6 or more) will be charged full ticket price with no refunds. Private tour cancellations are subject to owner approval but have an all encompassing cancellation policy of one week prior to the event in order to be eligible for any potential refund.
We cannot refund Late Arrivals or No Shows. If you think you might be running late you can call ahead! We will do our best to work with you, but regret that we are unable to postpone tours more than a few minutes.
In event of an emergency or inclement weather, refunds will be issued in advance of 48 hours of your scheduled tour. Your refund will be mailed, or electronically refunded through eTix.com or PayPal.com, to you within 2 weeks following the canceled run.
All breweries and this tour company reserve the right to refuse admission on the bus at check in if a tour guest arrives drunk. They will also remove any tour guest that is disruptive and disrespectful to staff, brewery representatives, or other tour guests with no refund.
Yes, on a public tour we would like to have at least 8 people join us or we may be forced to cancel the event. On a private tour there really isn’t a minimum as the cost is usually set.
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